Hopefully this will answer your questions about Sugar Plum Creative!
But as always, contact me if you have any questions this doesn’t cover. I’m here for YOU!
Why do you send a questionnaire?
Because I want to get to know you better! Also, so I can tailor the session and any props to you. Your experience during the session is just as important as the final images that result.
Why do you do consultations for brand sessions?
So we can talk (face-to-face or by phone) about your expectations before your session, what you want to do with your images (hanging images in your home, creating an album, sending prints to family). Come prepared with examples of what you like or want to do – create a secret Pinterest board too!
I highly encourage my clients to order professional prints so I can ensure the quality of the images you receive and my work is represented (retail photo labs dis-color images and changes it completely). Going over print options together, I can answer questions for you and show you examples of the different options.
Why do you send a photography contract?
The contract is for both our records as it specifies the date, time, location,and payment details, and covers what happens if there is inclement weather or an unexpected cancellation or if the session needs to be re-scheduled, as well as post-session time frames.
The contract is an electronic document sent via email, and you simply sign it digitally (type your name) as the approving signature, and you will submit it back to me. Please read the contract carefully and if you do not understand any point in it, please contact me for clarification.
Why do I pay a deposit?
The deposit is required to complete the booking process online, and is required to officially book your session in-person, manually, etc. The deposit officially reserves the date and time for your session with Sugar Plum Creative, meaning that no one else can be booked that day. The remainder of the session balance is due before the session starts, but you can also pay the full balance at booking.
Since the deposit is non-refundable, we would re-schedule your session if we cannot adjust the time for the same day. Please note, there is an additional deposit required for last-minute cancellations and no-shows to be rescheduled.
Why do you send me reminders?
In case you forgot to note the session on your calendar, or if you have a balance due and the session date is approaching, I want to keep everyone up-to-date on the status of the session. This also provides opportunity to communicate any schedule conflicts that may have come up in the meantime. Let me know if you prefer text or email reminders.
Can I pay the balance on the day of the session?
The payment must be made before the session actually starts. Only a few sessions are paid-inf-full upon booking. Most portrait session balances are due 7-days before the session starts. Most brand session balances are due 14-days before the session starts.
What are the accepted forms of payment?
Cash — Credit Card (Visa, MasterCard, American Express) — Debit Card (Visa, MasterCard) — PayPal
How do I pay for makeup or hair styling services?
Clients will receive referrals and suggestions for makeup and/or hair stylists for sessions.
What happens if the weather does not cooperate for an outdoor session?
We will re-schedule (either adjust the time same day, or select a new date) if we are not able to move indoors. Changing location may cause the session to run long, but at no additional charge.
What happens if we need to re-schedule the session?
As soon as you know you need to re-schedule, contact me to make arrangements – call, text or email. Please give as much notice as you can – cancellations within 48-hours and no-shows can be re-scheduled but are subject to an additional deposit.
What does ‘edited’ mean?
I edit images with an artistic touch. I remove blemishes, balance skin tones, even lighting and shadows, retouch skin, brighten eyes and teeth, and add subtle artistic and color enhancements. I do not alter the physical appearance creating a new person – just enhance your beauty as it is.
What is a ‘composite’ edit?
Two or more images combined into a single final product. This can be used if someone is blinking and eyes are swapped out from another image (which is fairly common), or adding special graphics or changing out the background (which is more advanced and is at an additional charge).
Why do print orders not ship directly to me?
Because I want to ensure the quality of the products before you receive them. This way if any items have damage or are of sub-par quality, I can have it corrected before you see the error and have to deal with the whole mess.
Get inspiration for your session (or if you’re thinking about booking…) so you feel CONFIDENT AF in front of the camera! From session ideas to service referrals! And YES, guys!! There’s something for you too!!
Your session is handled with care from start to finish. So much passion and thought is poured into creating something… authentically you!!
Beat the #FOMO and keep up with Sugar Plum Creative on all things social so you don’t miss out! Definitely make sure to follow along on Pinterest for all sorts of inspo too!