Hopefully this FAQ list will answer your questions about Sugar Plum Creative!
But as always, contact me if you have any questions this doesn’t cover. I’m here for YOU!
Why do you send a questionnaire?
Because I want to get to know you better! Also, so I can tailor the session and any props to you. Your experience during the session is just as important as the final images that result.
Why do you do consultations for brand sessions?
So we can talk (in-person, zoom, or by phone) about your expectations before your session, what you want to capture, and to create a plan of execute for the session day. Having a plan in place knowing the types of images to capture makes the whole process easier with less stress & anxiety.
Why do you send a session agreement (contract)?
The contract is for both our records as it specifies the date, time, location,and payment details, and covers what happens if there is inclement weather or an unexpected cancellation or if the session needs to be re-scheduled, as well as post-session time frames.
The contract is an electronic document sent via email, and you simply sign it digitally (type your name) as the approving signature, and you will submit it back to me. Please read the contract carefully and if you do not understand any point in it, please contact me for clarification.
Why do I pay a deposit?
Some sessions are pay-in-full and some sessions require a deposit to complete the booking process online, and is required to officially book your session in-person, manually, etc. The deposit officially reserves the date + time for your session with Sugar Plum Creative, meaning that no one else can be booked that day.
Since the deposit is non-refundable, we would re-schedule your session if we cannot adjust the time for the same day. Please note, there is an additional deposit required for last-minute cancellations & no-shows to be rescheduled.
Why do you send me reminders?
In case you forgot to note the session on your calendar, or if you have a balance due and the session date is approaching, I want to keep you up-to-date on the status of your session. This also provides opportunity to communicate any schedule conflicts that may have come up in the meantime. Let me know if you prefer text or email reminders.
Can I pay the balance on the day of the session?
Session balances are due 14-days before the session starts. If something arises causing a late payment, it needs to be communicated immediately to make arrangements.
What are the accepted forms of payment?
Cash — Credit Card (Visa, MasterCard, American Express) — Debit Card (Visa, MasterCard) — PayPal
Venmo & CashApp are not accepted
How do I pay for makeup or hair styling services?
Clients will receive professional service referrals for makeup, hair stylists, and other professional services to prepare for sessions. All services are booked by the client directly with the service provider, and payment is made to provider.
Brand Sessions & Packages include professional services in which Sugar Plum Creative is responsible for handling the booking and payment process. Headshot + Micro Brand Sessions do not include professional services.
What happens if the weather does not cooperate for an outdoor session?
We will re-schedule (either adjust the time same day, or select a new date) if we are not able to move indoors. Changing location may cause the session to run long, but at no additional charge.
What happens if I (the client) need to re-schedule the session?
As soon as you know you need to re-schedule, contact me to make arrangements – call, text or email. Please give as much notice as you can – cancellations within 48-hours and no-shows can be re-scheduled but are subject to an additional deposit. Please review the details in your contract, as re-scheduling fees may vary.
What does ‘edited’ mean?
I edit images with an artistic touch. I remove blemishes, balance skin tones, even lighting and shadows, retouch skin, brighten eyes and teeth, and add artistic and color enhancements. I do not alter the physical appearance creating a new, downsized, or reshaped person. (yes, I’ve been asked!) I just enhance your beauty as it is, and the bring out the emotions in the image.
What is a ‘composite’ edit?
Two or more images combined into a single final product. This can be used if someone is blinking and eyes are swapped out from another image (which is fairly common), or adding special graphics or changing out the background (which is more advanced and is at an additional charge).