But as always, contact me if you have any questions this doesn’t cover. I’m here for YOU!

Why do you send a Questionnaire?

Because I want to get to know you better! The questionnaire kick-starts the planning process so I can tailor the session to YOU based on your energy + what you love to do in your current chapter. Your experience during the session is just as important as the final images we create!

Why do you schedule Strategy Calls?

Once your session is booked, we need to go over all the details of what you want to capture, how we’ll do it, and everything in between to bring your vision to life! There’s a lot of details to cover –from locations to wardrobe+props to what to do– so that we have a plan in place!

Why do you send a Session Agreement (contract)?

The contract is for both our records as it specifies the date, time, location,and payment details, and covers what happens if there is inclement weather or an unexpected cancellation or if the session needs to be re-scheduled, as well as post-session time frames.

The contract is an electronic document sent via email, and you simply sign it digitally (type your name) as the approving signature, and you will submit it back to me. Please read the contract carefully and if you do not understand any point in it, please contact me for clarification.

Why do I pay a Deposit?

Some sessions are pay-in-full and some sessions require a deposit to complete the booking process. The deposit officially reserves the date + time for your session with Sugar Plum Creative, meaning that no one else can be booked that day. 

Since the deposit is non-refundable, we would re-schedule your session if we cannot adjust the time for the same day. Please note: there is an additional cost for last-minute cancellations + no-shows to be rescheduled.

Why do you send Session Reminders?

In case you forgot to note the session on your calendar, or if you have a balance due and the session date is approaching, I want to keep you up-to-date on the status of your session. This also provides opportunity to communicate any schedule conflicts that may have come up in the meantime. Let me know if you prefer text or email reminders.

Can I pay the Invoice Balance on the day of the session?

Unfortunately, no. The invoice balance is due 14-days before the session date. If something comes up causing a late payment, communicate it immediately to make arrangements. If the invoice is unpaid, the session will need to be rescheduled with a late-cancellation fee.

What are the accepted forms of Payment?

Cash — Credit Card (Visa, MasterCard, American Express) — Debit Card (Visa, MasterCard) — PayPal

Venmo and CashApp are not accepted.

How do I pay for Makeup + Hair Services?

Sessions do not include services, however you’ll receive referrals for professional makeup artists, hair stylists + other service providers to prepare for sessions. All services are booked by the client directly with the service provider, and payment is made to provider.

What about bad Weather for Outdoor Sessions?

We will re-schedule the session, either by adjusting the time on same day or selecting a new date, if we are not able to move indoors. Changing location may cause the session to run long, but at no additional charge.

What happens if I (the client) need to Reschedule the session?

As soon as you know you need to re-schedule, contact me to make arrangements: call, text or email. Give as much notice as you can – cancellations within 4-business days and no-shows can be re-scheduled but may be subject to an additional deposit.

If a studio is rented for your session, there may be additional studio costs if the reservation cannot be moved. Please review the details in your contract, as re-scheduling fees may vary.

What happens if you (SPC) need to Reschedule the session?

As soon as I know I need to cancel due to illness or emergency, I will text or call you, followed up with an email. The session will be re-scheduled at no additional cost to you.

In the event that a studio is booked for your session, SPC will cover any cost of re-booking if the reservation cannot be re-scheduled.

What does ‘Edited’ mean?

I create + craft each image with an artistic touch. Portrait images are emotive, full of richness + memories.

Editing Standards: blemish removal, balance skin tones, even lighting + shadows, retouch skin, brighten eyes and teeth, and artistic + color enhancements.

I DO NOT alter the physical appearance creating a new, downsized, or reshaped person. (yes, I’ve been asked!) I just enhance your beauty as it is, and the bring out the emotions in the image.

What is a ‘Composite Edit‘?

A composite edit is when two or more images are combined into a single image. This can be used if someone is blinking and eyes are swapped out from another image (which is fairly common), altering the background or creating a layered final image with multiple images +even text (which is more advanced and is at an additional charge).

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