But as always, contact me if you have any questions this doesn’t cover. I’m here for YOU!

Why should I schedule a Connection Call?

So we can talk about your content vision, goals + expectations before your session. We’ll go over what you want to capture and a basic plan of execution to make sure we’re a PERFECT FIT! Having trust in your photographer + a plan in place makes the whole process less stressful and you feel confident AF on session day!

Why do you send a Questionnaire?

Because I want to get to know you better to create the most epic brand photos + visual content! This way, I can customize the session to you + your brand. Your experience during the session is just as important as the final images that result.

Why do we schedule Strategy Calls?

Once your session is booked, we need to go over ALL the details of what you want to capture, how we’ll do it, and everything in between to bring your vision to life! There’s a lot of details to cover to make sure all aspects are discussed + accounted for!

Why do I pay a Deposit?

Some sessions are pay-in-full and some sessions require a deposit to complete the booking process. The deposit officially reserves the date + time for your session with Sugar Plum Creative, meaning that no one else can be booked that day. Or to lock in a special promotion!

Since the deposit is non-refundable, we would re-schedule your session if we cannot adjust the time for the same day. Please note: there may be an additional fee required for last-minute cancellations + no-shows to be rescheduled.

Why do you send a Session Agreement (contract)?

The contract is for both our records as it specifies session or package details, payment schedule, what happens if there is inclement weather or an unexpected cancellation, re-scheduling, post-session time frames, etc.

The contract is an electronic document sent via email that you sign digitally (type your name) as the approving signature, and you will submit it back to me. Please read the contract carefully and if you do not understand any point in it, please contact me for clarification. Once all parties sign, you can download a PDF copy for your records.

Why do you send Session Reminders?

In case you forgot to add the session on your calendar, or if you have a balance due and the session date is approaching, I want to keep you up-to-date on the status of your session. This also provides opportunity to communicate any schedule conflicts that may have come up in the meantime. You have the option to get text or email reminders. (or both!!)

Can I pay the Invoice Balance the day of the session?

Unfortunately, no. The invoice balance is due 21-days before the session date, or earlier. You’ll receive payment reminders via email, however, if the invoice balance is not paid, the session will not move forward + additional re-scheduling fees may apply.

*Exception: Brand Story Magic Packages with payment plans – all payments must be up-to-date.

If something comes up causing a late payment, communicate it immediately to make arrangements! I’m happy to work with you!

What are the accepted forms of Payment?

Cash — Credit Card (Visa, MasterCard, American Express) — Debit Card (Visa, MasterCard) — PayPal

Venmo and CashApp are not accepted.

How do I pay for Makeup + Hair Services?

Sessions do not include services, however clients will receive referrals for professional makeup artists, hair stylists + other service providers to prepare for sessions. All services are booked by the client directly with the service provider, and payment is made to provider.

OMNI Luxury Packages include professional makeup +hair styling services, in which Sugar Plum Creative is responsible for handling the booking + payment process.

What about bad Weather for Outdoor Sessions?

We will re-schedule the session, either by adjusting the time on same day or selecting a new date, if we are not able to move indoors. Changing location may cause the session to run long, but at no additional charge.

What happens if I (the client) need to Reschedule?

As soon as you know you need to re-schedule, contact me to make arrangements: call, text or email. With 10-days or more of notice, the session can be re-scheduled at no additional charge. Cancellations less than 10-days and no-shows can be re-scheduled but are subject to a re-scheduling fee.

If a studio is rented for your session, there may be additional studio costs if the reservation cannot be moved. Please review the details in your contract, as re-scheduling fees may vary.

What happens if you (SPC) need to Reschedule?

As soon as I know I need to cancel due to illness or emergency, I will text or call you, followed up with an email. The session will be re-scheduled at no additional cost to you.

In the event that a studio is booked for your session, SPC will cover any cost of re-booking if the studio reservation cannot be re-scheduled.

For OMNI Sessions, I will work to re-schedule makeup + hair styling services as well.

How long to get my Proof Gallery?

The post-production time varies by session. When you commit to multiple sessions per year through Brand Story Magic, you also get priority editing.

BIJOU Session | 2-week turnaround
FLOURISH Session | 3-week turnaround
TIDBITS Add-On | 2-week turnaround

What does ‘Edited’ mean?

I create + craft your images with an artistic touch according to your brand aesthetic. We’ll discuss the style, vibe + color palette of your branding to reflect such in your images.

Standard editing includes blemish removal, balance skin tones, even lighting + shadows, retouch skin, brighten eyes and teeth, artistic + color enhancements, and cleaning up the background (no photo-bombs!).

I DO NOT alter the physical appearance creating a new, downsized, or reshaped person. (yes, I’ve been asked!) I just enhance your beauty as it is, and the bring out the emotions in the image.

What is a ‘Composite Edit‘?

A composite edit is when two or more images are combined into a single image. This can be used if someone is blinking and eyes are swapped out from another image (which is fairly common), altering the background or creating a layered final image with multiple images +even text (which is more advanced and is at an additional charge).

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